PRIVACY POLICY
Privacy Policy
Introduction
Fusion Hut, located at 24A Chesterton Rd, Cambridge, CB4 3AX, we specialise in delivering authentic South Asian and Desi cuisine with top-quality delivery and collection services. To provide our customers with a smooth, efficient, and personalised experience, we may collect certain information. Protecting your privacy is our priority, and we ensure that your data is handled responsibly and transparently.
Information We Collect
We may collect a variety of information to ensure we can deliver our services effectively:
1 Personal Information
- This is data that identifies you as an individual, including:
- Full name
- Email address
- Mobile or phone number
- Billing and delivery address
- Payment information (collected securely through third-party processors — we do not store full credit/debit card details)
- Any information you provide voluntarily (e.g., feedback, messages, inquiries)
2 Order Information
To process your orders effectively, we collect:
- Items ordered
- Preferences (e.g., spice level, add-ons, instructions)
- Delivery or collection method
- Order history and transaction details
This information helps us ensure accuracy and improves your experience.
3 Technical and Browsing Information
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the site
- Cookies and tracking data
4 Cookies and Tracking Technologies
We use cookies or similar tools to:
- Analyse website traffic
- Remember user preferences
- Improve page loading speeds
- Enhance your overall browsing experience
You can disable cookies in your browser settings, but some features may not function properly.
How We Use Your Information
We use your information for several purposes to enhance the quality and reliability of our services:
1 Service Delivery
- Process, prepare, and deliver your food orders
- Provide collection services
- Send order confirmations, updates, and delivery notifications
2 Customer Support
- Respond to questions, concerns, or complaints
- Provide assistance or troubleshoot issues
- Verify your identity (if required for service)
3 Service Improvement
- Analyse trends and website traffic
- Improve menu offerings, pricing, and services
- Optimise our delivery and collection process
- Enhance user experience through website updates
4 Marketing & Communication
- Send promotional offers, discounts, and updates
- Notify you about new menu items or special events
- Provide personalised recommendations based on your preferences
5 Legal & Compliance
We may process information for:
- Preventing fraud or misuse of our services
- Complying with legal obligations
- Maintaining business records
How We Share Your Information
1 Third-Party Service Providers
We work with reputable third parties who help us operate our business:
- Payment processors (e.g., online payment gateways)
- Delivery partners
- Website hosting providers
- Analytics providers (to improve performance)
These partners are obligated to protect your data and use it only for service-related purposes.
2 Legal Requirements
We may disclose personal data if required:
- To comply with law enforcement
- To protect our legal rights
- To respond to government authorities or court orders
Data Security
Protecting your information is critically important to us. We implement various technical and organisational measures including:
- Secure servers and encrypted communication channels
- Access control, allowing only authorised personnel to handle data
- Regular updates and security monitoring
- Secure handling of payment information
We use industry-standard security measures to protect your information. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security
Data Retention
We retain your personal information only for as long as necessary for:
- Processing your orders
- Meeting business and legal requirements
- Maintaining accurate records
When data is no longer needed, it is securely deleted or anonymised.
Your Rights and Choices
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data
- Restrict processing of certain information
- Object to marketing communications
- Receive a copy of your data
Third-Party Links
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If a parent or guardian believes their child has provided personal data, please contact us so we can delete it promptly.
International Data Transfers (If Applicable)
If your data is transferred outside your region, we ensure such transfers comply with applicable data protection laws and occur only with adequate safeguards in place.
Changes to This Privacy Policy
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:
- Fusion Hut
- 24A Chesterton Rd
Cambridge, CB4 3AX - Email: info@fusionhut.co.uk
- Phone: 01223736073
- Phone: 01223630010
We are always happy to assist with any privacy-related concerns.