Terms and conditions
Terms & Conditions
Welcome to Fusion Hut. By accessing our website, placing an order, or using our delivery/collection services, you agree to comply with the following Terms & Conditions. Please read them carefully, as they govern your use of our services and website.
These Terms apply to all customers, visitors, and users of our services.
Introduction
Fusion Hut provides high-quality Desi and South Asian cuisine with delivery and collection services. By using our website or ordering through our platform (or any partner platforms), you agree to these Terms & Conditions. If you do not agree, please discontinue use of our services immediately.
Service Overview
Fusion Hut operates from:
24A Chesterton Rd
Cambridge, CB4 3AX
We provide:
- Food delivery services
- Collection (takeaway) services
- In-store customer service
We reserve the right to update or change our menu, prices, or services at any time without prior notice.
Eligibility
To place an order or use our services, you must:
- Be at least 18 years old
- Provide accurate, complete, and up-to-date information
- Use a valid payment method
Orders placed by individuals under 18 must be supervised by a responsible adult.
Orders and Acceptance
1 Placing an Order
You may place orders through:
- Our official website
- Our phone line
- Third-party delivery platforms (e.g., Deliveroo, Uber Eats, Just Eat – if applicable)
Once your order is placed, you will receive a confirmation notification.
2 Order Acceptance
An order is only considered accepted when:
- We confirm the order
- Payment is successfully processed
- The order is prepared for delivery or collection
Fusion Hut reserves the right to refuse or cancel an order for reasons including but not limited to:
- Incorrect or incomplete information
- Suspected fraud
- Low stock or unavailable items
- Delivery address outside our coverage zone
- Safety concerns
3 Modifying or Cancelling Orders
Once an order is placed, modifications may not always be possible, particularly during busy hours.
For cancellation requests:
- Contact us immediately by phone
- We may decline cancellation if the order is already prepared or out for delivery
Refund eligibility for cancellations is based on the status of your order at the time of the request.
Prices and Payment
1 Pricing
- All prices are listed in GBP (£).
- Prices may change without notice.
- Special offers, discounts, and promotions may be time-limited.
2 Payment Methods
We accept:
- Debit/credit cards
- Online payment methods
- Cash (if allowed for collection or delivery)
Payment must be made in full at the time of ordering unless stated otherwise.
3 Billing Accuracy
You agree to provide accurate billing and account information. Incorrect payment details may delay or cancel your order.
Delivery Terms
1 Delivery Zones
Fusion Hut delivers only within designated areas.
Orders outside our delivery zone may be automatically rejected or cancelled.
2 Delivery Times
- Estimated delivery times are provided for convenience and may vary due to traffic, weather, or high order volume.
- Fusion Hut is not liable for delays caused by external factors.
3 Delivery Instructions
We will attempt to follow all reasonable delivery instructions.
Please ensure:
- The delivery address is accurate
- You are available to receive the order
- Your phone is reachable
If the driver is unable to deliver due to incorrect details, the order may be marked as completed without refund.
Food Quality, Allergies & Dietary Information
1 Food Quality
2 Allergies & Intolerances
While we take great care in food preparation, our kitchen handles:
- Nuts
- Dairy
- Gluten
- Eggs
- Soy
- Other common allergens
You must notify us of any allergies before placing your order.
Fusion Hut is not responsible for allergic reactions caused due to uncommunicated allergies or cross-contamination.
Returns, Refunds & Complaints
1 Refund Eligibility
Refunds may be offered when:
- The order was not delivered
- The wrong items were delivered
- The food was damaged or of unacceptable quality
Refunds are provided at our discretion and may take several business days to process.
2 Complaints
Website Usage Terms
1 Ownership
All content on the Fusion Hut website—including text, photos, logos, menu designs, and graphics—is the property of Fusion Hut and protected by copyright laws.
Unauthorized use is strictly prohibited.
2 User Behavior
You agree NOT to:
- Misuse the website
- Attempt to hack, disrupt, or gain unauthorized access
- Upload harmful or malicious files
- Copy or distribute any website material without permission
Violation may result in restricted access or legal action.
Limitation of Liability
Fusion Hut is not responsible for:
- Delays caused by weather, traffic, or external factors
- Incorrect information provided by customers
- Allergic reactions where allergies were not disclosed
- Loss or damage resulting from misuse of our website or services
Our total liability shall not exceed the value of the order placed.
Privacy Policy
Your personal information is handled according to our Privacy Policy, which explains:
- What data we collect
- How we use it
- How we protect it
By using our services, you agree to these terms.
Changes to Terms & Conditions
Fusion Hut reserves the right to update or modify these Terms at any time.
Updates take effect immediately upon posting on our website.
Continued use of our services means you accept the updated Terms.
Contact Information
For questions, feedback, or clarification regarding these Terms, contact us:
- Fusion Hut
- 24A Chesterton Rd
Cambridge, CB4 3AX - Email: info@fusionhut.co.uk
- Phone: 01223736073
- Phone: 01223630010